General Terms & Conditions
These terms and conditions apply to all wines, spirits or other goods or services supplied by Hic! to you. By accessing this website and/or placing an order you agree to be bound by the terms and conditions set out below.
How to Order
Our Contract with you
Description & Prices
How To Pay
Receipt of Goods
Substitutes / Availability
Return of Goods / Cancellation
How To Order:
It is against the law to sell or supply alcohol to anyone under 18 years of age in the UK. By placing an order you confirm that you are at least 18 years old.
You may order wines, spirits or any other goods by the various methods indicated below (unless otherwise stated). You will have a right to cancel any such order, please see our ‘Return of Goods / Cancellation’ section for more details. Please note that Hic! does not impose a minimum order quantity or value upon its customers.
You may order by:
Telephone: 01977 550047
Via our website at www.hic-winemerchants.com
By email: email@example.com
By post. Please complete your order from the website and send it complete with full payment to: Hic! 23 Main Street, Ledston, Castleford, WF10 2AB
Our Contract With You:
Your order is an offer to buy from us. There will be no contract of any kind between Hic! and you unless and until we accept your order and in the case of wines and goods to be delivered to you, when we actually despatch the goods to you. At any point up until then, we may decline to supply the goods to you.
If we are unable to accept your order, we will inform you of this and will not charge you for the goods. This might be because certain goods are out of stock, because we have identified an error in the price or description of the goods or because we are unable to meet a reasonable delivery deadline you may have requested.
At the point we accept your order and when the goods are despatched, a contract will be made between you and us.
Description & Prices:
The description and prices payable for the items that you order are clearly set out in our website. If by mistake, we have under-priced an item, we will not be liable to provide that item to you at the stated price provided that we notify you before we despatch the item concerned and we may cancel your order provided we refund to you any payments you have made.
You may agree to pay the correct price in which case we will proceed with your order.
We reserve the right to change our prices at any time. Prices listed on our website are quoted per bottle, case or otherwise inclusive of all relevant taxes.
How To Pay:
Payment can be made safely and securely online via our payment gateway where we accept all major credit and debit cards. Payment can also be made via PayPal. Credit cards are always debited in UK pounds sterling. If you would like to pay by cheque please make these payable to Hic! Please note that payment will be taken in full at the time of ordering. For bespoke orders and offers not available online we can send a secure payment link via email for you to pay securely online via our payment gateway.
Orders of £150.00 or more (per delivery address) are delivered free of charge throughout mainland UK.
We can offer our delivery service to the Scottish Highlands & Islands, Northern Ireland, Isle of Man, Channel Islands and the Republic of Ireland. We can also offer timed deliveries and Saturday delivery at an extra cost. Please contact us for an accurate price quotation for your order.
Orders less than £150.00 will incur a delivery charge of £9.95 per delivery address.
We normally deliver between 9am and 5pm Monday to Friday within 7 working days from receipt of order.
Whilst we make every effort to deliver all your goods in the agreed time we will not be liable if we fail to do so in part or in full due to circumstances beyond our control.
Receipt of Goods:
Deliveries should be signed for as ‘Not Examined’ and you should inspect the goods as soon as possible and notify us immediately of any breakages or shortages.
All orders must be signed for and cannot be left in a safe or secure place without a signature. We regret that neither we nor our carriers can accept responsibility for any subsequent loss or damage which occurs once the consignment has been left.
Please be aware that multi-case orders can become separated through the courier network. If you do not receive the balance of your order within 3 working days of the first delivery please contact us.
Substitutes / Availability:
All our wines and spirits are offered subject to availability. From time to time some of our wines inevitably go out of stock and we therefore reserve the right to select and deliver to you a substitute (of equal or higher value) to the wine you have ordered, to avoid delay in the delivery of your order. If we are unable to supply a particular item, or do not supply a substitute, we will not be liable to you except to ensure that you are not charged for that item.
Return of Goods / Cancellation:
Any order placed for goods (to be delivered) may be cancelled within 7 working days of receipt of goods. A full refund will be offered provided the goods remain in a good condition and that the request to cancel is received in writing. When you return the products back to us they must be in a saleable condition and in the original, undamaged packaging.
We will refund the price of the item to the purchaser via their original payment method once it is received by us. A refund of any delivery charges will be given in the instance of incorrect, damaged or faulty goods.
For your protection we strongly recommend that you use a recorded delivery service to return goods. Proof of posting is not proof of receipt and all goods remain the responsibility of the customer until they are received by us.
Nothing in these terms and conditions limits or excludes your statutory rights as a consumer. All contracts are subject to ENGLISH law and jurisdiction.