How can we help?
Whether you are looking for advice on a specific vintage, need help pairing a wine with your menu, or have a question about a delivery, we are here to help.
To ensure we can assist you with the accuracy and speed you deserve, Hic! operates a digital-first support service.
Why don't we have a phone line? We made the operational decision to handle all enquiries via Email and Live Chat rather than a traditional telephone line.
This allows us to:
Check Real-Time Data: Instantly access bonded warehouse stock levels and live courier tracking without putting you on hold.
Ensure Accuracy: Create a complete, searchable audit trail of your request to prevent any misunderstandings.
Respond Faster: Manage multiple queries simultaneously, meaning you get a resolution quicker than waiting for a callback.
Contact Options:
Email: hello@hic-winemerchants.com (or use the form below)
Live Chat: Click the icon in the bottom left of your screen for immediate assistance during working hours.
Visit Us: Main Street, Ledston, WF10 2AB
Opening Hours (Winter):
Friday - Saturday: 12 noon - 8pm
Sunday: 12 noon - 6pm
Mon - Thu: Closed
(Note: Our physical shop is closed for winter break until Friday, 13th February)