Penfolds Barossa Valley Explorer Pack 2018 | Collector's Metal Suitcase

General Product & Allergens

Please note that while we take every care to make sure the product information displayed on our website is correct, the make-up of some product recipes (including ingredients, nutrition, and allergens) can change regularly. You should always check the product label before consumption and not rely solely on the information presented here. For specific advice, please contact the manufacturer directly.

Age & Legal Notice

By ordering from us, you confirm you are of legal drinking age in your country/region. Alcohol must be purchased and consumed responsibly.

Vintages & Substitution

Vintages, bottle images, and availability are subject to change. We reserve the right to substitute a specific product with an item of equal or greater value and similar style to ensure timely delivery of your order.

Please read our FULL TERMS & CONDITIONS HERE

Check out the most frequently asked questions here. If you still need help, please contact us directly at:  Hello at Hic!

ORDERING & GIFTING

HOW DO I PLACE AN ORDER?

It's easy! On the product page, select your preferred purchase format (e.g. Single Bottle or Add 6 Bottles), choose your quantity and click Add to Basket. Once finished, click the shopping basket icon to checkout and complete payment.

CAN I INCLUDE A GIFT MESSAGE?

Absolutely! We'd be happy to include a personalised message with your order. You can use our 'Bottle Gift Wrap' service or you can add your gift message in the designated "Special Notes" box during the checkout process and we'll take care of the rest.

DELIVERY (UK MAINLAND)

WHAT ARE THE DELIVERY CHARGES?

• FREE Delivery on all orders over £165.00 to most UK postcodes
• Orders under £165.00 incur a standard £12.50 delivery charge.
• We also offer Single Bottle Delivery for £5.00 

HOW LONG WILL DELIVERY TAKE?

We aim to have your order delivered within 5 - 7 working days of receiving your order, but often it is much sooner.

This 7 day window covers items that require collection from our shippers warehouse. Orders sourced entirely from our store in Ledston often despatch within 3 working days.

For full details on pricing, restricted postcodes and tracking please see our Delivery & Fulfilment Policy.

DO I NEED TO BE HOME TO SIGN FOR THE ORDER?

Yes, all alcohol deliveries require a signature from a person over the age of 18. This is a legal requirement. Our couriers (DPD) cannot leave the parcel in a safe place, even if requested.

WHAT IF I NEED TO CHANGE MY DELIVERY ADDRESS OR DATE?

Once your order is despatched, our courier DPD will notify you with a tracking link. You can usually manage re-delivery or change the delivery address via the DPD app or through the tracking link provided in their email/sms. If you need a change before despatch please contact us immediately.

WHAT IF AN ITEM ARRIVES DAMAGED OR BROKEN?

In the rare event that an item is damaged in transit, please take a photo of the broken bottle and the packaging and email it to us right away. We will immediately arrange a replacement or a full refund for the damaged item.

STOCK & VINTAGES

As we sell from our physical store as well as online, our real-time inventory can sometimes be difficult to display perfectly. Very occasionally, a wine you order may be out of stock.

To ensure a timely delivery, we are happy to substitute your order with a similar wine of equal or higher value at no additional cost to you. If you would prefer no substitution please advise us in the "Special Notes" section at checkout.  

WHAT HAPPENS IF THE VINTAGE IS SOLD OUT?

We work hard to display accurate vintages. If the vintage listed online becomes exhausted we will always contact you (via email) to recommend another available vintage of the same wine, or an appropriate alternative. If the specific vintage is crtical to your order, please leave a note at checkout.

LEGAL DISCLAIMER

DO I NEED TO BE 18 TO ORDER?

Yes, by placing an order, you are confirming that you are over 18 years of age. As noted above, an adult signature is also required upon delivery.