Shop Favourites Mixed Dozen

Check out the most frequently asked questions here. If you still need help, please contact us directly at:  Hello at Hic!

ORDERING & GIFTING

HOW DO I PLACE AN ORDER?

It's easy! On the product page, select your preferred purchase format (e.g. Single Bottle or Add 6 Bottles), choose your quantity and click Add to Basket. Once finished, click the shopping basket icon to checkout and complete payment.

CAN I INCLUDE A GIFT MESSAGE?

Absolutely! We'd be happy to include a personalised message with your order. You can use our 'Bottle Gift Wrap' service or you can add your gift message in the designated "Special Notes" box during the checkout process and we'll take care of the rest.

DELIVERY (UK MAINLAND)

WHAT ARE THE DELIVERY CHARGES?

• FREE Delivery on all orders over £165.00 to most UK postcodes
• Orders under £165.00 incur a standard £12.50 delivery charge.
• We also offer Single Bottle Delivery for £5.00 

HOW LONG WILL DELIVERY TAKE?

We aim to have your order delivered within 5 - 7 working days of receiving your order, but often it is much sooner.

This 7 day window covers items that require collection from our shippers warehouse. Orders sourced entirely from our store in Ledston often despatch within 3 working days.

For full details on pricing, restricted postcodes and tracking please see our Delivery & Fulfilment Policy.

DO I NEED TO BE HOME TO SIGN FOR THE ORDER?

Yes, all alcohol deliveries require a signature from a person over the age of 18. This is a legal requirement. Our couriers (DPD) cannot leave the parcel in a safe place, even if requested.

WHAT IF I NEED TO CHANGE MY DELIVERY ADDRESS OR DATE?

Once your order is despatched, our courier DPD will notify you with a tracking link. You can usually manage re-delivery or change the delivery address via the DPD app or through the tracking link provided in their email/sms. If you need a change before despatch please contact us immediately.

WHAT IF AN ITEM ARRIVES DAMAGED OR BROKEN?

In the rare event that an item is damaged in transit, please take a photo of the broken bottle and the packaging and email it to us right away. We will immediately arrange a replacement or a full refund for the damaged item.

POLICY ON STOCK & VINTAGE SUBSTITUTIONS

VINTAGE CONSISTENCY:

We endeavour to display accurate and current vintages; however, from time to time stock depletion of the vintage listed can occur. In this instance our action depends on the wine's retail value.

• Wines £20.00 and Below: To guarantee timely dispatch and streamline fulfilment, we reserve the right to automatically substitute the listed vintage with the current available vintage, assuming quality and style remain consistent. We will not contact you first.
• Wines Above £20.00: If the listed vintage of a high-value or fine wine is unavailable, we will always contact you for confirmation of the substituted vintage before proceeding with your order.

STOCK AVAILABILITY:

Very occasionally, an item may be temporarily out of stock that the website has allowed you to order. 

To ensure a timely delivery, we are happy to substitute your order with a similar wine of equal or higher value, and at no additional cost to you.

NB: If the specific vintage is critical to your order, please leave a note at checkout.

LEGAL DISCLAIMER

DO I NEED TO BE 18 TO ORDER?

Yes, by placing an order, you are confirming that you are over 18 years of age. As noted above, an adult signature is also required upon delivery.