I have been trying to locate a particular wine and Google sent me to Hic! In the past I have had somewhat mixed results with purchases via Google searches, I can most assuredly say, it came up trumps this time. I made my purchase, which allowed me to purchase a single bottle rather than a box of 6, which other companies required. I was very happy about this, as it was for a present. This would have been all well and good by itself, as the site was very easy to navigate and purchase from via my mobile (which is not always the case, I can assure you). I then received a very clear receipt for my purchase. It was then to my horror, that I had selected the wrong wine. I contacted Hic! and Andy responded immediately (and I mean immediately, it was late at night when I sent my email regarding my mix up). Andy not only responded but sorted out the mix up straight away, the wine i wanted wasn't even an option on the site but Andy sourced it for me. This is what I call going the extra mile! When the bottle arrived, it was packed incredibly well, in a bubble jacket as well as a box. I can honestly say that I will be purchasing from Hic! again and cannot recommend them high enough!
